Cancellation Policy

We as a company understand that there will be circumstances whereby for genuine reasons a customer may decide to cancel an order. In such a situation Customers can cancel order before delivery or during delivery. But if the delivery is completed and has been accepted than the customer can either apply for Return and/or Refunds in case of any grievances.

You can self-cancel your order by dropping us an email on support@nuestrashop.in. or by calling us at +91 9820029510 (Mon-Fri, 9:00 am to 6.30 pm) before it has been dispatched from our warehouse. Once it is dispatched, cancellation is not possible.

If your order is a prepaid one and is cancelled, refund will be initiated to your source account within 7-10 working days

1. Cancelling order on Delivery:
• In case of any discrepancies including tampered order box or contents, please alert the delivery team or call us on our customer care number for resolution.
• Once the order is verified and acknowledged by the customer, the order in full or part cannot be returned unless there is a defect in the delivered order which is highly unlikely.
• Refunds will be processed only for defective and incorrect deliveries.
• All refunds will be made only through NEFT to the account which is provided by the customer. Refunds for Credit Card payments will take 7-10 days to get processed.

Acceptance of the Goods: We request you to verify the complete details and the documents provided to you, before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by Nuestrashop.in once the same are accepted at the time of delivery. You may inform us by calling us on our customer care number in case of any shortage or damage to any product before accepting the delivery.