We as a company understand that there will be circumstances whereby for genuine reasons a customer may decide to cancel an order. In such a situation Customers can cancel order before delivery or during delivery. But if the delivery is completed and has been accepted than the customer can either apply for Return and/or Refunds in case of any grievances.
- Canceling an Order prior to delivery
- You may cancel your order before delivery by calling the customer care number available on the website.
- Cancelling order on Delivery:
- In case of any discrepancies including tampered order box or contents, please alert the delivery team or call us on our customer care number for resolution.
- Once the order is verified and acknowledged by the customer, the order in full or part cannot be returned unless there is a defect in the delivered order which is highly unlikely.
- Refunds will be processed only for defective and incorrect deliveries.
- All refunds will be made only through NEFT to the account which is provided by the customer. Refunds for Credit Card payments will take 7-10 days to get processed.
- Acceptance of the Goods: We request you to verify the complete details and the documents provided to you, before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by Nuestra Shop once the same are accepted at the time of delivery. You may inform us by calling us on our customer care number in case of any shortage or damage to any product before accepting the delivery.
BY CONTINUING TO ACCESS AND USE THIS WEBSITE YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE.